30-Day In-home Trial Period
As audiophiles ourselves, we know that it takes listening in your own environment, with your own system and your own music, to fully understand and appreciate the performance of a new piece of equipment. To facilitate your full satisfaction with an LTA product, we offer a 30-day audition period during which you can return your amp for any reason.
PRODUCT RETURN / ORDER CANCELLATION POLICY
This program is subject to the following conditions:
Our payment processors and ecommerce vendors do not refund processing fees, therefore all returns (including order cancellations) will have 5% (or bank transfer fees as applicable) of the order total deducted from the refund.
30-day time period begins upon receipt of product.
Return can be for any reason, but you must call or email within the given time period for return authorization
Equipment must be returned in as-new condition, or you may be liable for repair costs or additional fees
Returns must be shipped within one week of receiving return authorization
Customers (US & International) are responsible for all shipping charges, outbound and return (these will be deducted from your refund)
International returns must be shipped to us with all shipping and customs brokerage fees pre-paid
Shipping charges, customs fees, and customs brokerage fees will not be refunded or reimbursed
Original purchase funds will be refunded within five business days of the receipt of the unit
Sales that involve a customer trade-in are final (no returns) and cannot be combined with other discounts or offers
Sales of b-stock, demo, or trade-in units are final (no returns)
LTA PRODUCT Limited THREE-Year Warranty
Linear Tube Audio (LTA) products are covered by a limited three-year warranty against defects in material and workmanship. Any repairs required will be made at no charge within the first three years after purchase as a new unit. Vacuum tubes provided with new LTA products have a 1-year guarantee.
To obtain warranty repair service, authorization must be obtained prior to shipping the product to LTA. Contact hifi@lineartubeaudio.com to obtain authorization.
LTA will cover shipping costs for warranty repairs for original owners, internationally and in the US, within 60 days of receipt of the product. After 60 days from receipt, shipping costs are the responsibility of the LTA product owner.
This warranty does not apply to damage resulting from: physical abuse, accident or neglect; transport once in possession of purchaser; unauthorized alterations or repairs; damage from tube rolling or adapter use; the use of third-party components; circuit modification; or use of a technician without guidance from LTA.
The warranty is void if the serial number has been removed, altered, or defaced.
This warranty is void if improper voltage is applied to any input or output.
If Linear Tube Audio determines after receiving the unit that damage was misrepresented and has been caused by something not covered by the warranty, the customer must pay for any necessary repairs before the unit is returned to the customer.
Linear Tube Audio reserves the right to improve or change its products without obligation to modify previously manufactured units.
This warranty is transferable to new owners within the original warranty period.
Service Note: ZOTL amplifiers use a unique circuit and technicians familiar with other tube amplifiers may not know how to correctly work on LTA products. Please contact us before attempting any alteration or repair, whether you are concerned about the warranty or not.
NON-LTA PRODUCTS
Unless noted othewise on this page or on the individual product page, only LTA products are eligible for the 30-day home trial period above, even if sold as part of a bundle including LTA products.
Returns (including order cancellations) within 14-days on all non-LTA products are subject to a 10% restocking fee. Shipping costs (outbound and return) will be deducted from the refund.
Certain non-LTA products may not be eligible for return, as noted on the product page on our website.
Non-LTA products that we sell are covered by their respective manufacturer’s warranty. The above LTA three-year warranty does not apply to non-LTA products that we sell.
Ray Tubes Warranty and Return Information
Ray Tubes carry a one-year warranty against manufacturing defects.
Ray Tubes can be returned within 30-days for refund.
Returns (including order cancellations) will have 5% of the order total deducted from the refund.
Customers are responsible for all shipping charges, outbound and return (these will be deducted from your refund).